If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options. Make sure you're sending the print job to the correct printer.Įxample: You mistakenly send the print job to a printer that you no longer use. If the above steps don't resolve the problem, check the following: Select the Printer menu, then remove the check from Use Printer Offline. Right-click on the icon for your printer, then select See what's printing. The home printers tend to get around this issue by using the full package software that looks for it by MAC address as. In the Run box, type control printers, and select OK. First things first: 9x's out of 10 the IP of the network printer changed. Hold down the Windows key on the keyboard and type the letter R. This opens a Run box. If you're using a Windows PC, make sure that the "Use Printer Offline" option isn't enabled. If you're using the printer via USB, reseat the cable to make sure the connections are secure.Īlso, make sure the printer is connected directly to the computer and not into a USB hub. This can often restore network communication. The higher the percentage, the stronger the signal. To check signal strength, print out the network settings. When the printer is far from the router, its signal strength may be low. If the printer is far away from your wireless router, move it closer. Make sure it matches the name of the network your computer is connected to.Ĭheck the network name from Windows or Check the network name from a Mac ®. To verify this, print out the network settings and check the listing for the SSID. Make sure that the printer and computer are connected to the same network. Make sure that the printer is plugged in and powered ON. If you get a "Printer is offline" message, check the following:
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